Our Terms

Privacy Policy

As a UK-based company, we are committed to complying with the General Data Protection Regulation (GDPR) and ensuring the protection and security of your data.

This Privacy Policy describes how New Forest Water (referred to as “we”, “us”, or “our”) collects, uses, and shares your personal information when you use our website https://www.newforestwater.co.uk/ and our services.

1. Information We Collect

We collect information that you provide to us directly and indirectly when interacting with our services, including:

  • Identity Data: Includes first name, last name, username, or similar identifier.
  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
  • Transactional Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Usage Data: Includes information about how you use our website, products, and services.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Use Your Information

We use your information to:

  • Provide and maintain our services.
  • Notify you about changes to our services.
  • Allow you to participate in interactive features when you choose to do so.
  • Provide customer support.
  • Gather analysis or valuable information so that we can improve our services.
  • Monitor the usage of our services.
  • Detect, prevent and address technical issues.
  • Provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

3. How We Share Your Information

We may share your personal data with the parties set out below for the purposes set out in this privacy policy:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors, and insurers.
  • Government bodies that require us to report processing activities.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

4. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data, and (where the lawful ground of processing is consent) to withdraw consent.

7. How to Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: sales@newforestwater.co.uk

Address: Spring House, Blind Lane, South Gorley, The New Forest SP6 2PW

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We encourage you to review this Privacy Policy periodically for any changes.

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